![]() Calling Amazon yielded the response that the only problem could be if the item I was ordering wasn't being fulfilled by Amazon itself, but rather from a separate seller. After repeated problems in trying to use the gift card amount just several days after the company had claimed it was refunded, the Amazon code still wouldn't work. The code isn't already applied to a customer's online account, waiting for next time, which is why the following is weird: Gift cards are not issued in any one specific name and should therefore be eligible for use on any Amazon account or order. The entire number must be re-entered by the customer on a future order. In other words, just use the code again on your next order. When a security issue causes the order not to process or go through, kindly sends an e-mail notification telling the customer that any gift card or code amount used for that order has basically also been canceled out with the order - simply refunded back. Prepare for an additional issue, particularly if you have more than one member in your household with separate accounts. Problem #3: This is the additional gem, for customers who happen to have used a gift card or Amazon code and are having a problem using it after canceled the order. Customer service dubs both the missing order history, that's not viewable by the customer, and the lack of returning those unprocessed items to a Cart "policy".Īmazon reps can see the attempted order via the company's own computer system - and knows customers cannot - but refuses to provide any reason for making the previous order attempt invisible for customers. It seems the online retailer itself doesn't view the lack of order history as a problem. Reps are aware of both of these issue with unprocessed orders. If customers think is unaware of these problems, it's not the case. Or simply courteous to your customers who have spent all that time shopping. Since customers need to place an order again, because it didn't go through, it would seem common sense. #2B) Yes, Amazon is aware that it doesn't put items from an unprocessed order back into the customer's Cart. Amazon doesn't bother listing the item numbers in e-mails either. And if you think the problem can be solved through e-mail notifications of the payment processing issue, think again. No order history, and no waiting items if you need to place that order again after it didn't ship the first time. Spent an hour shopping and choosing items? Customers can look forward to doing it all again. #2 If there's a problem with the order's payment processing, doesn't even have the decency to put those items that never had an opportunity to ship back into the customer's waiting 'Cart' area. #1B) Yes, Amazon is aware that it deletes the order view from customers' accounts. ![]() There's no way to trace the order - or what was in that order. ![]() Choosing orders from the last 30 days won't work. In other words,there's no order number to be able to provide an agent, and no way to see that the order was even originally placed - period. #1) Yes, Amazon will make an order that it never processed disappear from the customer's account. Amazon's method of dealing with orders it doesn't process is aggravating, and completely unprofessional.Īfter spending thirty minutes on the phone with, the following was revealed: It's really not clear what triggered the order to be kicked back, and isn't relevant. It was a security glitch for an infrequently-used credit card - and that's not necessarily Amazon's fault. And that 'never happened' includes not even putting those items back into your account's Cart-so a customer could place the order again. The online retailer makes it seem like that order attempt simply never happened. Amazon can see your order but the company won't give its customers that courtesy of any order history on things that don't go through. If you wonder what happened to your order history after a security glitch with a credit card that meant an order never processed or shipped, keep wondering. ![]()
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